Data Fusion & Analytics
c-Live
Carbyne's global emergency contact-center platform for video, location, and chat.
c-Live is Carbyne's cloud emergency contact-center platform that combines live video chat, dynamic device-based location, and instant messaging to streamline communications at emergency call centers worldwide. It served as the core international deployment platform underpinning Carbyne's presence across Latin America, Europe, the Middle East, and Asia before the APEX/Universe branding.
What it does
- ▸Live video chat with callers
- ▸Dynamic device-based location
- ▸Instant messaging to callers
- ▸Real-time analytics for call centers
- ▸Global multi-site contact-center deployment
Where it's deployed
- ◍Mexico national deployments
- ◍Brazil
- ◍Philippines
- ◍India
- ◍Ukraine